Privacy Policy

1. Introduction

Cove Estatez Real Estate LLC ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our real estate services.

Cove Estatez Real Estate LLC is a licensed real estate brokerage registered in the United Arab Emirates, operating in compliance with the Real Estate Regulatory Agency (RERA) and the Dubai Land Department (DLD) regulations.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Full name, date of birth, nationality, passport or Emirates ID number.
• Contact Data: Email address, telephone number, postal address.
• Financial Data: Budget range, financing preferences, proof of funds (where required for transactions).
• Transaction Data: Details of properties you have enquired about, viewed, or purchased through us.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

Cove Estatez Real Estate LLC uses your personal information for the following purposes:

• To provide and manage our real estate brokerage services.
• To respond to your enquiries and provide property recommendations.
• To facilitate property viewings, negotiations, and transactions.
• To comply with our legal and regulatory obligations under UAE law, including Anti-Money Laundering (AML) requirements.
• To send you marketing communications about properties and services that may interest you (where you have consented or we have a legitimate interest).
• To improve our website and services through analytics.
• To manage our relationship with you, including notifying you of changes to our terms or privacy policy.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: Where processing is necessary to provide you with our real estate services.
• Legal obligation: Where we must process your data to comply with UAE laws and regulations.
• Legitimate interests: Where processing is in our legitimate business interests and does not override your rights.
• Consent: Where you have given us explicit consent to process your data for a specific purpose.

5. Data Sharing and Disclosure

We may share your personal information with:

• Property developers and sellers: To facilitate property transactions on your behalf.
• Regulatory authorities: Including RERA, DLD, and UAE financial intelligence authorities as required by law.
• Professional advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Service providers: Third-party vendors who assist us in operating our website and delivering our services, subject to confidentiality obligations.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For real estate transaction records, we are required to retain data for a minimum of 5 years in accordance with UAE regulatory requirements.

7. Your Rights

Subject to applicable UAE law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (subject to legal retention obligations).
• Object to processing of your personal data for marketing purposes.
• Request restriction of processing in certain circumstances.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at admin@coveestates.com.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information on how we use cookies and how you can manage your preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

As an international real estate advisory, we may transfer your personal data to countries outside the UAE. Where we do so, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: